Service Level Charter

Compared to the other tour companies I tried to deal with, you have been by far the most competitive, flexible and most professional. I really appreciate your help in helping to get this trip to happen, as I really feared that I would have to cancel after,the failure of other companies to get Iceland and Morocco up and running for the agreed prices. 

- Mr Evans, Party Leader and Head of Key Stage 4 

• We are fully ABTA, ATOL and IATA bonded 
• We are full members of the STF (School Travel Forum) and adhere to a rigorous Code of Practice. 
• We have exceptional safety management systems in place and carry out risk assessments only using the best and safest companies. 
• We are part of TUI travel plc which means that we can offer you financial security and 24-hour telephone assistance in case of an emergency.  
• We’ve been awarded the Learning Outside the Classroom Quality Badge which sets best practice for learning outside of the classroom.  
• We follow the National Curriculum and design tours inline with a specific subject, topic or level of learning. 
• We fully support the DCSF Every Child Matters initiative to support young people and create a successful learning environment.  
• We have our own Eco-tourism graduate who is dedicated to making us the most sustainable company in the school travel market. 
• We encourage off-setting carbon emissions and volunteering to help the local community both at home and abroad.  
• We provide a personal, individual service where tours are created specifically for you and your educational aims and needs. 
• Our tour co-ordinators speak foreign languages which improves supplier relationships and communications. 
• Our experienced regional managers can visit your school to give face to face advice, recommendations and help with parents’ evenings. 
• We will get you the best, most competitive price, wherever possible without decreasing our high level of customer service.