Reassurance for the journey ahead.
For bookings from 1 February 2026
We understand that having an ESTA refused can be stressful for both Group Leaders and families. Our Refused ESTA Withdrawal Guarantee is designed to give you peace of mind if this happens, helping you continue planning your trip with confidence.
What the Guarantee Covers
If a passenger is refused an ESTA (Electronic System for Travel Authorization), they may be withdrawn from the booking without cancellation charges, provided the following conditions are met.
This guarantee helps protect your group from unexpected setbacks and ensures your itinerary can continue safely and smoothly.
What You Need to Provide
To use the Withdrawal Guarantee, you must provide proof that the ESTA refusal was genuine. This can include one of the following:
- An official refusal notice from U.S. Customs & Border Protection
- A screenshot or PDF of the ESTA denial page
- Evidence of a re‑application, if the passenger has applied again
The offical ESTA portal should indicated multiple applications on it’s systems, you should provide screenshots of the following:
- The previously refused ESTA
- A newer, fresh application submitted afterwards
- Or the email confirmation received, showing different time stamps
This information helps us verify the refusal quickly and accurately.
Key Deadlines
To qualify for the Withdrawal Guarantee:
• The Group Leader must inform us of the withdrawal at least 12 months before departure.
• Requests submitted after this deadline will fall under our standard cancellation terms.
• Bookings made within 12 months of departure are not eligible for the Withdrawal Guarantee.
These timelines allow us to protect your group’s plans while keeping arrangements stable for all travellers.
Passenger Allowance
The Withdrawal Guarantee can be used for up to 20% of the paying passengers on your booking.
If ESTA-related withdrawals exceed this allowance, we may need to recost the tour to keep the experience viable and affordable for the wider group.
If an ESTA Is Refused Late
If an ESTA refusal is received after the 12‑month deadline, our normal cancellation terms will apply.
Full details can be found in our Booking Conditions.
Important Note
The Company reserves the right to withdraw or amend this guarantee at any time.