Important Information

Package Travel and Linked Travel Arrangements Regulations

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found on our terms and conditions page.

Our accommodation

(a) All the accommodation, (sometimes described for example as hotels, apartments, chalets, hostels, youth centres and pensions) featured in our brochures are chosen as representing fair value in its particular category. We would suggest that you compare carefully each type of resort and accommodation with the cost of the holiday, before making your final choice. Where applicable, any local official grading for accommodation has been indicated.

Grading systems vary from country to country, and this and the fact that certain properties (particularly centres, chalets and some apartments) have no official grading does not necessarily reflect on the standard of comfort or the facilities. To assist you, we have given as much detail as brochure space allows.

(b) Many hotels may charge for the use of optional facilities (e.g. swimming pool, sauna, solarium, etc.).

(c) Towels and soap are not necessarily provided in all of our accommodations and Group Leaders are asked to remind members of their group to bring their own supply.

(d) Rooms mostly accommodate 3-4 pupils, although some hotels reserve the right to use larger rooms containing more beds where necessary. Bunk beds are also sometimes used. Many French and Belgian hotels have double beds which are traditionally used for parties of school children, however, we request that our groups are accommodated one pupil per bed when contracting.

In Austria, “Austrian-style” twin beds are used, consisting of two single mattresses on a double frame with separate duvets and bed linen. Separate twin beds in Austria are rare and cannot be guaranteed.

It is common practice in the USA for students to share beds, i.e. 1 queen-sized bed for 2 students. Should your group require single-occupancy beds, this is available at a supplement on request and subject to availability. Alternatively, we can place your group in youth hostel accommodation where single-occupancy beds are used.

(e) Accompanying adults are allocated twin or triple rooms as applicable. Single rooms are not normally available in any of our contracted accommodation. If available, a “single room” supplement (prices on request) is payable for single-person occupancy of a room, which may, however, contain more than one bed.

(f) In accordance with common practice, your room will usually be available only after mid-day on arrival and you will usually need to vacate your room by 10.00am on the last day.

(g) Our hotels usually provide three meals per day which usually include a continental breakfast, packed lunch and dinner, unless otherwise specified in the brochure or on your itinerary. Your catering arrangements will be confirmed in your detailed tour proposal.

(h) In some centres, run usually by non-profit making organisations on a social tourism basis, guests are expected to help in the running of the establishment. Conditions vary but usually include keeping one’s room clean and tidy, self-service in the dining room and returning trays to a central point after meals. The ‘help’ required is minimal but needs to be clearly understood.

(i) Damage deposits are required by certain accommodations. Where possible, we will advise you of this at the time of booking. In Travelbound-owned and leased accommodation, the amount is £200 per group.

Ages and extra adults

(a) Our prices are valid and applicable for students in full-time education.

(b) Especially during high season, it should be stressed that single, twin or double room requests must be kept to a minimum, and are strictly subject to availability and written confirmation by the Company.